We at Indago try our best to ensure our products are a wonderful experience. We understand that sometimes a product may not be what you expected.  We invite you to review the following terms for returning a product.

Return policy

If, for any reason, you’re not entirely pleased with the product,  you can return it to us within 30 days of receiving the delivery. To initiate a return, please email us at sales@indago.cc and include the following details:

Photos of the product, packaging, and accessories.

Your order number and date on which you received the product. Please add Proof of Delivery, which will be available on the courier’s website.

Also, mention the reason for requesting the return.

Any other details you may think are important that we should know of? 

We offer FREE RETURNS with postage paid by us to send the item back. Original shipping charges are non-refundable except in cases where a shipping error has occurred by either our shipping partner or us.

Please keep all items and included accessories in an unused condition and maintain all original packaging intact. Returns may not be accepted if accessories or packaging are missing or not in their original state.

If you have any questions or concerns, please reach out to us at sales@indago.cc. We appreciate your understanding and cooperation and look forward to assisting you.

How do I cancel/change my order?

Cancellations and changes will be considered only where the order has not been accepted by our warehouse. Once the order has been accepted by our warehouse, we are not able to cancel or change the order.

To request a cancellation, email us at sales@indago.cc and let us know why you want to cancel your order.

When will I receive my refund?

Once your return has been delivered to our warehouse, please allow up to at least 14 business days for your refund/store credit/exchange to be issued.

What is your warranty policy?

We warrants our products against pre-existing faults in materials, manufacturing, or workmanship under normal use within the applicable warranty period, subject to conditions contained in this limited warranty.

This manufacturer warranty strictly does not cover: damages to the product or personal property.

Please understand that damage done to the product by a user is not covered in this warranty. This includes water, heat, and puncture damage,  and any damage from neglect and/or misuse. 

To make a warranty claim, you need to have purchased your  product through our website. To submit a warranty claim, email us with the product and order details at sales@indago.cc . Any warranty claim for item purchased from an authorized reseller will need to be processed via the reseller.

We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may ask that you return the product to us for inspection. We reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfilment of any warranty claim.